We are excited to announce the launch of our new customer portal!
You can sign up for email notification instead of a mailed paper invoice, easily view invoices, and submit automatic payment (ACH) information.
Go to: https://scsecustomerportal.starkcountyohio.gov/Sewer Customers – bills are generated bi-monthly (every 2 months). You will receive your bill by the first week of every other month.
Water and TAP – accounts are billed monthly. You will receive your bill by the first week of each month.
Sewer payments can be mailed, dropped off at our “after hours depository”, deducted automatically from your checking or savings account, paid online through your banking institution or in person at our office at 1701 Mahoning Road in Canton.
Any questions regarding sewer account balance, mailing address, how your account is calculated, or any problems regarding your billing account can be directed to 330-451-2305.
Stark County Sanitary Engineering hours are 8:00 a.m. to 4:00 p.m. (doors are locked at 3:55 p.m.) Monday through Friday. We are closed all government holidays.
Sanitary sewer charges are a flat rate for single family home. Schools, industrial and commercial accounts are calculated utilizing the number of facilities and/or number of employees.
Sewer accounts are assessed a 10% late fee if the payment is received after the due date. Payment is due on or around the 19th of the month and is noted on the bill.
For more information regarding payment methods or to sign up for our Direct Pay Plan from your checking or savings account, please click here or call us at 330-451-2305.
CURRENT SCHEDULE "A" RATES EFFECTIVE
January 1, 2026| Classification | Monthly Rate |
|---|---|
| One Family Residence | $31.50 |
| Multiple Family Res. Apartments | $31.50 per unit |
| Laundromat | $31.50 per machine |
|
Industrial/Warehouses |
$3.15 for each person |
| House Trailers and Mobile Homes | $31.50 |
| Hotels and Motels | $10.58 for each bedroom |
| Hospitals, Nursing, Rest Convalescent Homes | $18.42 per patient bed |
| Schools | $1.72 for each pupil and each regular employee |
| Churches | $31.50 for < or equaling 250 seats$63.00 for > 250 but < or equaling 500 seats |
| Car Wash | $31.50 for each single stall, manual, $283.50 for each conveyor, automatic $315.00 for each single stall, automatic |
| Athletic Stadiums and Fieldhouses, Parks and Recreation | 75% of Schedule B (All 12 months) |
| Stores, Restaurants, Bars, Garages, Service Stations, Professional and Business Offices and Buildings, Barber Shops, Beauty Parlors, Bowling alleys, Theatres, Lodges, clubs, roller rinks, Public Buildings: | See Schedule B Below |
| SCHEDULE B-The minimum charge in Schedule B will be the rate for one toilet. | |
| Each Toilet or Urinal | $36.71 per month |
| Each Slop Sink | $10.58 per month |
| Each Kitchen Sink | $15.77 per month |
| Volume Billing Based on Potable Water Use: Where potable water use records are available for commercial properties, sewer billing may be based on historic water use records converted to residential equivalents by averaging the number of gallons used by the entity over the past year, dividing it by twelve months in the year and dividing the result by 7,000gallons per month which is considered to be the average water consumption of a single family residence. The derived number of single-family equivalents is then to be multiplied by the billing rate herein set forth for a single-family residence to calculate the monthly sewer billing rate for the entity for the coming year. |
A customer should call the billing department and advise us of a change in ownership. If you are leaving a residence or moving into a new residence that will reflect sewer or water utilities, contact the billing department at (330) 451-2305.
This phone call MUST be made so that an appropriate change can be made on the account. The information that you provide will then be verified against the county's property tax records.
Attention Customers Using Their Bank for Bill Payment:
While most bill pay transactions are electronic, some banks process the payments using paper checks. These transactions require more processing time and could cause your payment to be received after the due date resulting in a late fee. Please consult with your bank about the best way to schedule your payment using their system to ensure payments to us do not result in a late fee. To avoid any late fees, please consider using our Automatic Payment Plan which will automatically deduct your payment from your checking or savings account electronically.
Sewer and/or Water bills can be paid via the following methods:
- Customer Portal- You can sign up for email notification instead of a mailed paper invoice, easily view invoices, and submit automatic payment (ACH) information. Sign up at: https://scsecustomerportal.starkcountyohio.gov/
- Automatic Payment Plans- The monthly sewer or water bill can be deducted from your checking or savings account. You can download the form required to do this by clicking this link: .Automatic Payment Plan Form Please print and fill out the form and mail it back with an enclosed VOIDED check (if deducting from Checking Account) to the address at the bottom of the form. It takes approximately 30 days until the first payment is taken from your checking or savings account.
- Online Payments - Contact your banking institution and follow their procedures for setting up online payments.
- Standard Payments - You can either mail your payment to: P.O. Box 9972, Canton, OH 44711-0972, or come in to our office at 1701 Mahoning Rd NE, Canton (Click here for map) during business hours (8AM-4:00PM) . We also offer after hours payments via a 24 hour deposit box located outside of the building. The Stark County Sanitary Engineering Department will assess a fee of $13.00 for each check returned for nonsufficient funds.
- Credit Card Payments - You can now use your credit card to pay your bill online. Click here to be directed to our payment portal. Please note that a *2.40% fee is applied to all credit card payments with a minimum fee of $2.00.
- Pay By Phone - You can also use your credit card, debit card or checking account to pay by telephone. The number to pay by phone is: 1-877-690-3729. You will need the Sanitary Engineer Jurisdiction Code which is: 4531, and your Account Number which is located on your bill. Please note that a *2.40% fee is applied to all phone payments with a minimum fee of $2.00.
If you have any questions, you can contact our office at 330-451-2305
*Effective October 8, 2022, please note credit card and pay-by-phone payment method fees increase from 2.35% ($1.95 minimum).
The following rates and fees are effective July 1, 2008
Monthly Metering and Rate: Except as otherwise provided herein, billing for the usage of water supplied by the system shall be based upon monthly metering, and the monthly metered billing rate shall be as follows, subject, however, to the minimum rate schedule provided for in the following table below.
Monthly Metering and Rate
| Monthly Usage In Gallons | Rate Per 1,000 Gallons |
| 0 to 10,000 | $5.50 |
| 10,001 to 75,000 | $4.95 |
| Over 75,000 | $4.40 |
Monthly Minimum Rate
Consistently with the foregoing table, users of the system shall be charged the following monthly minimum rates:
Monthly Minimum
| Meter Size | Minimum Monthly Usage In Gallons | Minimum Charge |
| 5/8" | 1,500 | 8.25 |
| 3/4" | 3,000 | 16.50 |
| 1" | 5,000 | 27.50 |
| 1½" | 12,000 | 64.90 |
| 2" | 25,000 | 129.25 |
| 3" | 40,000 | 203.50 |
| 4" | 60,000 | 302.50 |
| 6" | 100,000 | 486.75 |
| 8" | 150,000 | 706.75 |
Private Fire Protection Charges: In addition, to the charges provided for in the preceding tables, any private user provided with metered fire protection service by the system shall pay a monthly charge in accordance with the following schedule:
| Meter Size | Meter Charge |
| 2" | 15.00 |
| 3" | 20.00 |
| 4" | 20.00 |
| 6' | 30.00 |
| 8" | 40.00 |
Miscellaneous Charges: The following charges shall be applicable to the services indicated:
Miscellaneous Service Charges
| Service | Charge |
| Turn off old service at main in connection with installation of new service | |
| (Excavation off pavement) | $200.00 |
| (Excavation in pavement or sidewalk) | $350.00 |
| Temporary water turn off/on during business hours: | $30.00 |
| Temporary water turn off/on during business hours: | $120.00 |
| Special meter reading requested by user: | $15.00 |
| Special meter testing requested by user: | $75.00 |
| Damage to meter or service by user: | Full cost of repair |
| Temporary monthly charge prior to meter installation: | $20.00 |
| After 3 months, monthly charge: (See early connections section of water service in Rules and Regulations for details. | $40.00 |
Stark County purchases its water supply from Aqua America Ohio, Inc., a private company with its wells and offices located in Massillon.
- The consumer confidence report for Aqua Ohio is located here.
- The Service Line Inventory is available for download here.
Water accounts are calculated by multiplying current rate times each 1000 gallons of water consumed. Water bills are mailed on the middle of the month for prior month's service. Accounts are assessed a 10% late fee if payment is post marked after the due date. Payment is due on or around the 21st of each month and is noted on the bill.
Payments for water service can be mailed or dropped off at our "after hour depository" at 1701 Mahoning Road in Canton. Automatic deduction from checking or savings account is now available for water accounts. Call 330-451-2305 for information and to request an automatic payment application form.
Stark County Sanitary Engineering office hours are 8:00 a.m. to 4:00 p.m., Monday thru Friday. Closed Holidays.
Uniontown Area water customers may direct any questions regarding account balance, mailing address, or how the service charge is calculated by calling 1-800-398-2075 or 330-451-2305.
The following rates and fees are effective July 1, 2008
Monthly Metering and Rate: Except as otherwise provided herein, billing for the usage of water supplied by the system shall be based upon monthly metering, and the monthly metered billing rate shall be as follows, subject, however, to the minimum rate schedule provided for in the following table below.
Monthly Metering and Rate
| Monthly Usage In Gallons | Rate Per 1,000 Gallons |
| 0 to 10,000 | $5.50 |
| 10,001 to 75,000 | $4.95 |
| Over 75,000 | $4.40 |
Monthly Minimum Rate
Consistently with the foregoing table, users of the system shall be charged the following monthly minimum rates:
Monthly Minimum
| Meter Size | Minimum Monthly Usage In Gallons | Minimum Charge |
| 5/8" | 1,500 | 8.25 |
| 3/4" | 3,000 | 16.50 |
| 1" | 5,000 | 27.50 |
| 1½" | 12,000 | 64.90 |
| 2" | 25,000 | 129.25 |
| 3" | 40,000 | 203.50 |
| 4" | 60,000 | 302.50 |
| 6" | 100,000 | 486.75 |
| 8" | 150,000 | 706.75 |
Private Fire Protection Charges: In addition, to the charges provided for in the preceding tables, any private user provided with metered fire protection service by the system shall pay a monthly charge in accordance with the following schedule:
| Meter Size | Meter Charge |
| 2" | 15.00 |
| 3" | 20.00 |
| 4" | 20.00 |
| 6' | 30.00 |
| 8" | 40.00 |
Miscellaneous Charges: The following charges shall be applicable to the services indicated:
Miscellaneous Service Charges
| Service | Charge |
| Turn off old service at main in connection with installation of new service | |
| (Excavation off pavement) | $200.00 |
| (Excavation in pavement or sidewalk) | $350.00 |
| Temporary water turn off/on during business hours: | $30.00 |
| Temporary water turn off/on during business hours: | $120.00 |
| Special meter reading requested by user: | $15.00 |
| Special meter testing requested by user: | $75.00 |
| Damage to meter or service by user: | Full cost of repair |
| Temporary monthly charge prior to meter installation: | $20.00 |
| After 3 months, monthly charge: (See early connections section of water service in Rules and Regulations for details. | $40.00 |
Once a customer has been delinquent through two billing cycles, a turn off procedure is initiated. First, a form letter "Turn Off Notice" is sent to the customer. A ten day time period is indicated in which a cash payment must be made. If the payment is not received by the date indicated, the water is turned off on the following day. A tag is placed on the customer's door informing them of the procedure to follow in order to restore water service.
You can setup automatic payment through checking or savings by downloading and completing the following form by clicking on the link below.
If you are unable to access the form, you can call the billing office at 330-451-2305 and request a form to complete and return to the billing office. It takes approximately 60 days until the first payment is taken from your checking or savings account. You may also pay your bill on-line. Simply contact your banking institution and follow their procedure for on-line payments.
For information on other payment methods, click here.
Yes, you can make a credit card payment through the payment portal by clicking here. Unfortunately, we are unable to accept credit card payments by phone or in person at our office. However, a computer is available in the Billing Lobby at our office for public use in processing credit card payments through the payment portal.
Call the billing office at 330-451-2305 to indicate the date of closing on the home and the new owner's name.
- Sewer: bi-monthly
- Water: monthly